Order care
We want every order to arrive as expected. Here is how we handle problems with an order.
Change your mind before dispatch
If you need to cancel, message us as soon as possible in your order conversation. We will confirm whether the order has entered packing or shipped. If it has not shipped, we will review the cancellation and any refund due.
After delivery
For hygiene reasons, opened or used bath and body products cannot be returned for a change of mind. If an unopened item is eligible for a return, contact us before sending anything back so we can provide instructions. Return shipping costs for a change of mind are the customer's responsibility unless we agree otherwise.
Damage or an incorrect item
Message us within seven days of delivery with your name, order details, and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund for verified damage or an item sent in error. Please do not discard the packaging until we have responded.
Refunds
Once a refund is approved, we will tell you the amount and how it will be issued. The time it takes to appear depends on the original payment method. These guidelines do not limit any rights you may have under applicable law.